Dispatcher — Day 1 at the desk
Morning - 30 min — Run the morning checklist
- Open Schedule → Today. Confirm every shift has a driver and a vehicle.
- Resolve any red shifts (no driver, no vehicle, document expiring).
- Check the Photo review badge — clear yesterday's queue first.
All day - ongoing — Watch the queue
- Pending shifts arrive automatically as drivers end their day.
- Flagged shifts (any photo marked Damage by the driver) jump to the top.
- Tag every photo OK / Suspicious / Damage. Approve only when all six are tagged.
When a shift is flagged — Open the incident
From the flagged photo, click Create incident. Fleet pre-fills the vehicle, driver, photo, and time. The full workflow lives in Incident Management (dispatcher).
- Pick a category: scratch, dent, tire, glass, mechanical, third-party, cargo.
- Pick a responsibility: driver, third-party, wear & tear, unknown.
- Attach a quote when you have one. Status moves to IN REVIEW.
Keyboard shortcuts
| Key | Action |
|---|---|
n | Next shift in queue |
o | Mark photo OK |
s | Mark photo Suspicious |
d | Mark photo Damage |
a | Approve current shift |
? | Full shortcut list |
Building good habits from Day 1
The dispatchers who run the smoothest operations share three habits:
- Morning routine (10 min): Check schedule → clear photo review queue → scan dashboard for open incidents. Do this before your first coffee and you'll never be caught off guard.
- Throughout the day: Process new shifts as they come in rather than letting them batch up. A queue of 15 pending reviews is intimidating; a queue of 2 is quick.
- End of day (5 min): Check that all shifts that should have ended are closed. Follow up with any driver whose shift is still showing ACTIVE. Review any NEW incidents before logging off.
TIP
Keyboard shortcuts are a genuine time-saver. If you review 20+ shifts per day, mastering n/o/d/a can cut your review time in half. Spend 15 minutes learning them on Day 1 — you'll thank yourself every day after.