What dispatchers can do
Dispatchers run the day-to-day: they schedule shifts, review photos, raise incidents, and approve repairs. You — the Owner — invite them and pick which depots they can see. For the full team-management guide, see Managing Users and Roles.
Send the invitation
- From the left rail, open Settings → People. The current team list appears, grouped by role.
- Click Invite (top-right). The slide-over panel opens.
- Enter their work email, set role to Dispatcher, and select the depots they should see. Leave depots empty to grant access to all.
A dispatcher with All depots can read every photo, incident, and cost in your organization. Limit depots unless you intend that.
What happens next
The dispatcher receives an email invitation (same flow as Accept the invitation email). Once they accept and set a password, they appear in the People list as Active.
Depot scoping
Depots control what a dispatcher can see:
- Specific depots — The dispatcher only sees vehicles, shifts, and incidents at those depots.
- All depots — Full visibility across the organization.
- No depots — The invitation will fail validation. At least one depot is required unless you select "All".
You can change a dispatcher's depot access later from Settings → People → ⋯ → Edit depots.
Choosing the right number of dispatchers
- Small fleet (1-15 vehicles): One dispatcher is usually sufficient. They can handle photo reviews, incidents, and scheduling for a single depot.
- Medium fleet (15-40 vehicles): Two dispatchers allows shift coverage (morning/evening) and prevents review queue backlogs during busy periods.
- Large fleet (40+ vehicles or multiple depots): One dispatcher per depot, plus a lead dispatcher who can see all depots and handle escalations. Use depot scoping to keep each dispatcher focused on their area.
When deciding on depot scoping, err on the side of restriction. A dispatcher focused on one depot does a better job than one spread across three. You can always expand scope later if needed.