Safety first
Always pull over to a safe location before using your phone to report an incident. Your safety is more important than speed of reporting.
Where the Report Incident button lives
The Report Incident button is a floating action button at the bottom-center of every screen — but it only appears while a shift is active. If you don't see it, you haven't started a shift yet (see Starting a shift & 6-photo inspection).
Walk through the six steps
Tapping the button opens a full-screen flow with a thin progress bar at the top. The steps are fixed:
- Type. Pick the incident category. The available options are Minor Scratch, Major Damage, Window, Tire, and Other.
- Details. Choose how the damage happened — Another Vehicle, Stationary Object, or Damage Without Participants — and fill in any contextual fields the app reveals (other driver's contact info, fault, witnesses, police presence, object type for stationary objects, etc.).
- Description. Free text. Be specific: time, what you were doing, and exactly what happened.
- Location. Tap the use-current-location action and Fleet Go pulls your GPS coordinates and reverse-geocoded address. You can also enter the location manually.
- Photos. Capture or upload images of the damage and the scene. If police are present, you can attach a police report file as well.
- Review. A summary of every step, with Edit shortcuts to jump back. The submit button lives on this screen.
Each step has Back and Next buttons at the bottom; on step 5 the Next button reads Review. On the final step you submit; on success you get a green confirmation toast and Fleet Go drops you back on the Shift tab.
There is no voice-note recording inside the incident flow. Use the Description text field on step 3 to capture what you'd otherwise say out loud.
What happens after you submit
- Your dispatcher receives a near-instant notification that a new incident exists.
- The incident appears on the web dashboard under Incidents, linked to your active shift and the vehicle.
- The dispatcher classifies and may contact you for follow-up.
File the incident before you swipe to end the shift so the report attaches to the correct shift window. See the end-shift checklist.
If you can't use the app
If Fleet Go is unavailable (phone damaged, no signal that won't recover), call your dispatcher directly. They can create the incident record manually from the web dashboard. For other app issues, see Troubleshooting & FAQ.
Why reporting from the road matters
- A real-time report captures evidence while it's fresh: GPS coordinates, photos of the scene, and your account of what happened.
- Delayed reporting weakens every dimension of the record. The vehicle may move, witnesses may leave, weather may change the scene, and your memory becomes less reliable.
- For Amazon DSP operations, prompt incident reporting feeds directly into your scorecard. Amazon expects damage events documented within the same business day.
Tips for drivers
- Take more photos than you think you need — multiple angles of the damage, the surrounding area, and any other vehicles involved. Extra photos cost nothing but can save thousands in dispute resolution.
- Write the description as if you're telling someone who wasn't there. Include what you were doing, what happened, and what you noticed immediately after.
- If another vehicle was involved, photograph their license plate and exchange contact information before moving — then add the driver's details on the Details step.
- Don't wait until the end of your shift. Submit, then continue your deliveries. The sooner your dispatcher sees the report, the sooner they can start the investigation.