A fender Tuesday.
A closed case Wednesday.
One board. Three columns. NEW → IN REVIEW → CLOSED. Driver photo lands at the top. Dispatcher action lives below it. Friday belongs to the operator.
The card hits the board before the next stop.
Tap Report incident in Fleet Go. Photo. Voice note. Type. Send. The dispatcher sees it on their queue before the driver pulls away from the kerb.
Driver taps Report
Fleet Go incident screen. Capture photo, dictate voice note, pick type.
Card writes
INSERT into incidents · driver_id · vehicle_id · photos[] · cost_estimate.
Push fires
Firebase delivers to dispatcher device in < 2 s. Sound + badge.
Triage in 2 clicks
Assign, set status, close. Status history logs every transition.
Cost in. Recovery out.
Net loss saved.
Every incident tracks estimated cost, final cost, recovered amount, and downtime days. Closing a case auto-rolls them into the owner dashboard.
Same board. Different lens.
Driver
Report from the phone. See own record. Get notified when a case closes.
Dispatcher
Owns the queue. Assigns. Closes. Emails the pack to the insurer.
Owner
Sees the financial roll-up. Custom dashboard presets. Approves the AI emails.
Auditor
Scoped token. Sees status history, photos, and reasoning. Time-boxed access.