A fender Tuesday.
A closed case Wednesday.
One board. Three columns. NEW → IN REVIEW → CLOSED. Driver photo lands at the top. Dispatcher action lives below it. Friday belongs to the operator.
Names, vehicles, times and amounts in the illustrations are sample data.
From the driver's report to the incident record.
Record what happened, add photos and submit the report. Dispatchers review the incident and update its status in Fleet by Elevera.
Driver reports incident
Add photos, select the incident type and describe what happened.
Report is saved
Photos and incident details stay linked to the vehicle and driver.
Dispatcher reviews
Open the incident record to review the report and photos.
Update the status
Move the incident into review or close it. The status history records changes.
Cost in. Recovery out.
Net loss saved.
Every incident tracks estimated cost, final cost, recovered amount, and downtime days. Closing a case auto-rolls them into the owner dashboard.
Same board. Different lens.
Driver
Report from the phone. See own record. Get notified when a case closes.
Dispatcher
Owns the queue. Assigns. Closes. Emails the pack to the insurer.
Owner
Sees the financial roll-up. Custom dashboard presets. Approves the AI emails.
Auditor
Scoped token. Sees status history, photos, and reasoning. Time-boxed access.