The packet your insurer
cannot ignore.
An owner or dispatcher opens an incident and requests a claim pack as PDF or ZIP. The claim-pack module must be enabled. Review the export before sharing it with an insurer.
Vehicle plate, policy ref, incident summary
Six handover angles + damage close-ups
NEW → IN REVIEW → CLOSED with actors
Every transition · UTF-8 BOM
Vendor quotes · invoice receipts
Insurer-friendly format. Print-safe. Searchable.
A4 PDFs. UTF-8 CSVs with BOM so Excel reads umlauts. Filenames are standardised so your insurer’s intake system stops asking for resubmissions.
Pre-drafted to the insurer.
Pack attached.
Closing a case opens a draft email with the pack already attached. Recipient pulled from the policy file. Subject line matches the insurer’s preferred format.
- Logs sender, recipient, and timestamp to the incident audit trail
- Recipient pulled from insurance_company policy table
- Cc’s your finance inbox automatically (configurable)
- Failed delivery surfaces in the dispatcher inbox
Dear Allianz claims team,
Please find attached the full claim pack for incident INC-2847 involving van VAN-4493 on 14 March 2026. The pack contains the cover sheet, six-angle photo set, status timeline, driver handover signature, and our vendor estimate of €720.
We aim to settle within 14 days as per policy 4271-DSP. Confirm receipt and assign a case officer.
Kind regards,
Aida H. · Dispatcher · Fleet by Elevera
External assessors see only the pack. Nothing else.
Issue a scoped token from the Audit Center. The assessor lands on a read-only view of the incident and its pack — no org data, no other vans, no other drivers. Tokens expire on the day you specify.